Features
Quickdesk is packed with powerful features to streamline your customer support workflow.
Multi-Channel Ticket Creation
Create tickets via email or manually through the user interface, ensuring no customer query is missed. Quickdesk automatically imports and organizes emails into actionable tickets.
Dedicated Email Account
Upon registration, get a dedicated Microsoft 365 email account for your support operations, ensuring a professional and centralized communication channel (e.g., support@your-company.quickdesk-nti.com).
Client & Company Management
Organize clients into companies to get a clear overview of all associated tickets, employees, and communication history. Keep your client relationships organized and accessible.
Agent Management
Invite, manage, and assign roles to your support team members. Ensure the right agent is always on the right ticket with clear ownership and permissions.
Advanced Ticket Properties
Manage tickets with assignees, status, priority, type, deadlines, and tags. Customize your workflow to fit your team's needs and track tickets from creation to resolution.
Automated Notifications
Keep everyone in the loop with automatic email alerts for ticket creation, assignments, status changes, and resolutions. Reduce manual work and ensure timely responses.
Internal Notes
Collaborate with your team by adding private, team-only notes to any ticket. Share information, ask questions, and resolve issues faster without the client seeing the internal chatter.
Activity Log
Maintain a complete audit trail of every ticket. A detailed, chronological activity log tracks every single change, comment, and action from start to finish.
Analytics Dashboard
Get a high-level overview of your support operations with insightful charts and stats. Track key metrics like ticket volume, resolution times, and agent performance to make data-driven decisions.
