Return and Refund Policy

Overview

Quickdesk may be sold through Paddle or PayMongo depending on the customer and location. Paddle is the Merchant of Record for eligible orders processed through Paddle.

You may request a refund within 30 days of the original purchase date (the "Refund Window"). Refunds are issued back to the original payment method.

If your purchase was processed through Paddle, refund requests and payment-related customer service are handled by Paddle’s Buyer Support. If your purchase was processed through PayMongo (Philippines organizations/companies), please contact us at support@quickdesk-nti.com and include your organization name and payment details.

Payments, taxes, and receipts

Paddle or PayMongo will charge your chosen payment method for paid transactions, including any applicable taxes according to the tax jurisdiction in which the transaction takes place.

You agree to receipt of all invoices and receipts in an electronic format, which includes email. Product prices may change at any time.

When providing information for your order, you must ensure it is up-to-date and accurate. Paddle or PayMongo will not be responsible for non-receipt of the product due to incorrect information being provided by you. For Paddle orders, to make amendments to your order, please contact Paddle’s Buyer Support: https://paddle.net

For PayMongo orders, please contact support@quickdesk-nti.com.

Subscriptions and cancellations

Quickdesk is offered on a subscription basis. Subscriptions automatically renew until cancelled. If a subscription price increases, Paddle or Quickdesk (for PayMongo subscriptions) may notify you and, where required, seek your consent to continue.

For Paddle renewals, you may be charged between 00:00 and 01:00 (UTC) on the day your subscription renews.

If you wish to cancel a Paddle subscription, please contact Paddle’s Buyer Support with your order number and the email address used to purchase (we recommend contacting them at least 48 hours before the end of the current billing period): https://paddle.net

If you wish to cancel a PayMongo subscription (Philippines organizations/companies), please contact support@quickdesk-nti.com at least 48 hours before the end of the current billing period.

Cancellation takes effect at the next payment date (i.e., your subscription remains active until the end of the current billing period). Charges already paid are not automatically refunded for unused time. If you believe a refund is warranted, you may submit a refund request within the 30-day Refund Window.

Certain subscriptions may offer a free trial before charging you. If you decide to unsubscribe before we start charging your payment method, you must cancel the subscription before the expiration of the trial period via Paddle’s Buyer Support.

Delivery and failed payments

If technical problems prevent or unreasonably delay delivery of the product, your exclusive and sole remedy is either replacement of the product or refund of the price paid.

If Paddle or PayMongo cannot charge your payment method for any reason and you have not cancelled your subscription, you remain responsible for any uncollected amounts. We reserve the right to not fulfil and to cancel orders if payment is not received.

Paddle also reserves the right to cancel your subscription if we are unable to successfully charge your payment method to renew your subscription.

How to request a refund

To request a refund, follow the instructions below based on your payment provider:

Paddle orders: https://paddle.net
PayMongo orders (Philippines organizations/companies): support@quickdesk-nti.com

If you need non-payment support (product questions or assistance), you can still reach us at support@quickdesk-nti.com.

Refund timing

Once a refund is approved, it is returned to the original payment method. Depending on your bank or card provider, the funds may take a few business days to appear.

Refund decisions

Refunds are provided on a case-by-case basis and may be refused. For Paddle orders, refunds are provided at the sole discretion of Paddle. For PayMongo orders (Philippines organizations/companies), refund decisions are handled by Quickdesk and may be refused if we find evidence of fraud, refund abuse, or other manipulative behaviour.

Notes

This policy does not limit any statutory consumer rights you may have in relation to products that are not as described, faulty, or not fit for purpose.