Return and Refund Policy

Overview

At Quickdesk, we are committed to providing exceptional service and customer satisfaction. This Return and Refund Policy outlines the circumstances under which refunds may be granted for our subscription-based ticketing platform services. By subscribing to Quickdesk, you acknowledge and agree to the terms outlined in this policy.

Our refund policy is designed to be fair and transparent while protecting both our customers and our business operations. We encourage all users to carefully review their subscription requirements before making a purchase.

Eligible for Refund:

• Payment Processing Errors: If your payment failed in our web application but was successfully charged to your credit card, you are eligible for a full refund.
• Technical Service Failures: If our platform experiences significant downtime (more than 48 consecutive hours) that prevents you from accessing core features during your billing period.
• Billing Discrepancies: If you were charged incorrectly due to system errors.
• Duplicate Charges: If you were charged multiple times for the same subscription period due to technical errors.
• Unauthorized Charges: If charges were made to your account without your authorization (subject to investigation).

Not Eligible for Refund:

• Accidental Agent License Purchases: If you accidentally purchased too many agent licenses, we cannot provide refunds. However, you can downgrade your plan for the next billing cycle.
• Change of Mind: Refunds are not available simply because you no longer wish to use the service or have changed your business requirements.
• Partial Usage: No refunds are provided for partial months of service usage.
• Feature Dissatisfaction: Refunds are not granted based on dissatisfaction with specific features. We encourage users to utilize our free trial or demo to evaluate the platform before subscribing.
• Third-Party Integration Issues: Issues arising from third-party services or integrations that are outside of Quickdesk's control.
• User Error: Incorrect setup, configuration, or usage of the platform that results in service issues.

Subscription Management

While we cannot provide refunds for accidental license purchases, we offer flexible subscription management options:

• You can reduce the number of agent licenses for your next billing cycle
• Cancel your subscription at any time (service continues until the end of the current billing period)

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email our support team at support@quickdesk-nti.com with your refund request.
2. Provide Documentation: Include your account email, subscription details, and relevant documentation (payment receipts, error screenshots, etc.).
3. Review Process: Our team will review your request within 1-3 business days and may request additional information.
4. Decision Notification: You will receive an email notification regarding the approval or denial of your refund request.
5. Processing: Approved refunds will be processed within 2-5 business days to your original payment method.

Payment Method Considerations

Refunds can only be processed to the original account. We cannot issue refunds to different accounts for security reasons. Credit/Debit Cards refunds typically appear within 2-5 business days.

Dispute Resolution

If you disagree with a refund decision, you may request a review by escalating your case to our team. Please provide additional context or documentation that may support your request. Final decisions on refund eligibility rest with Nextcore Technology Inc.

For disputes involving payment processors or chargebacks, we will work with you and the relevant financial institutions to resolve the matter fairly and in accordance with applicable regulations.

Service Credits

In certain circumstances where a full refund may not be appropriate, we may offer service credits as an alternative resolution:

• Extended service periods for technical issues
• Additional agent licenses for future use

Contact Information

For refund requests, billing inquiries, or questions about this policy, please contact us:

Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices. We will notify users of significant changes via the "Last updated" date at the top of this page. Continued use of Quickdesk after policy updates constitutes acceptance of the revised terms.