QuickdeskQuickdesk

Privacy Policy

Last updated: July 20, 2026

Introduction

At Quickdesk, a product of Nextcore Technology Inc., we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform and services. By registering and using Quickdesk, you agree to the practices described in this policy.

Information We Collect

We collect only the information necessary to provide and improve our services. This includes both information you provide directly and information collected automatically during your interaction with our platform.


Information You Provide

During the registration process, we collect the following information:


  • Full Name
  • Email Address
  • Domain
  • Organization Details

This information is provided voluntarily by you when you create an account on Quickdesk.


Information We Collect Automatically

In addition to the information you provide, we also automatically collect the following details during your use of the platform:


  • The email, name, domain, and organization details associated with your account
  • New verified email addresses created during the verification process

We do not collect IP addresses, exact location data, or browser activity. This ensures that only essential information required for platform functionality is gathered.

How We Use Your Information

We use the information we collect solely for the following purposes:

  • Metrics and usage computation, to understand how our platform is used and to improve service performance
  • Ensuring the security, functionality, and reliability of our platform

We do not use your information for marketing or advertising purposes. Our personnel do not read, access, or monitor the emails or tickets created within your account in the course of normal operations. The one exception is the optional AI feature described in the next section, which transmits ticket content only when a user in your organization explicitly asks it to.

AI-Powered Features

Quickdesk includes an optional AI ticket summarization feature. It is turned off by default and must be switched on by an administrator of your organization in Settings before it can be used. Until an administrator enables it, no ticket content is ever sent to an AI provider.


Once enabled, when a user in your organization explicitly requests a summary of a ticket, the content of that ticket — including the original message, subsequent replies, and internal notes — is transmitted to our AI processing provider to generate the requested summary.


This transmission occurs only in response to that direct user action. We do not send ticket content to any AI provider in the background, on a schedule, or for any other purpose, and we do not use your ticket content to train AI models. An administrator can switch the feature off again at any time, which immediately stops any further ticket content from being sent.


Because tickets often contain information about your customers rather than about you, we recommend confirming that your own agreements and privacy notices permit this processing before enabling the feature.

Sharing Your Information

We do not sell or rent any personal information, including email addresses, to third parties, and we never share your information for marketing or advertising purposes. We share information only in the following limited circumstances:


  • With the service providers (sub-processors) listed below, strictly to the extent required to operate the platform and deliver the features you use
  • In response to a lawful request from law enforcement authorities supported by a court order, in which case we will comply with applicable legal obligations

Sub-Processors

We rely on the following providers to deliver Quickdesk:


  • Microsoft Corporation — hosts your dedicated support mailbox and delivers the email that your tickets are created from (Microsoft 365 and Microsoft Graph)
  • NVIDIA Corporation — processes ticket content to generate AI summaries, and only when a user explicitly requests one, as described under “AI-Powered Features” above
  • PayMongo and Paddle — process subscription payments. They receive billing and payment details only, never your ticket content
  • Our hosting and database infrastructure providers — store and serve platform data so the service can run

These providers are bound by their own contractual and legal obligations to protect the data they process on our behalf.

Data Security

We implement appropriate technical and organizational measures to safeguard the information we collect. Access to data is strictly controlled and limited to authorized personnel who require it to operate and maintain the platform. We continuously review and enhance our security practices to protect your information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or correct the personal information associated with your account. If you wish to request changes or deletion of your information, you may contact us through our official support channels. We will process all legitimate requests in accordance with applicable privacy and data protection laws.